| Q.: How old is your injection machines and what tonnage you have? |
| A.: We have about 17 machines at the moment, ranges from 15 to 360Ton (up to 1045 grams) and they averages 6 years old. |
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| Q.: Can you handle transfer mold? |
| A.: Absolutely, we have handle molds from all over the world, i.e.: USA, Europe, Japan, Korea, Australia, China, Thailand…etc |
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| Q.: Do you provide partial service? |
| A.: Yes, although we can do from Design till Mass production, we still accept order for specific individual service, for example: Design, Tool making, Secondary process…etc |
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| Q.: What software do you use for your design work? |
| A.: We can hand most popular software and can export to universal format. |
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| Q.: Do you have FTP site for huge files? |
| A.: Yes, it’s Ftp.ascendprecision.com. We can create User ID and password exclusively for you upon request. |
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| Q.: How long is your tool’s life? |
| A.: Ascend guarantees 500K shots and 1million shots for Pre-harden (around HRC 40) and Harden tool (around HRC 54) respectively if run and maintain by Ascend. |
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| Q.: What type of tool steel you use? |
A.: For Pre-harden usually P20, 718HH, NAK 80…etc
For Harden usually 8407, STAVAX, STAVAX ESR, S136…etc
For Mold base usually ASSAB760, S45C, S50C, and P20….etc |
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| Q.: What is you tooling lead-time? |
| A.: This is subjected to design complexity as well as capacity. For your information, we can do 2 cavities (HRC52) harden tool of size 250mm x 350mm in the best lead time of 15 days. |
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| Q: What is the biggest tool you can make? |
| A.: We can make tool of size about 1100mm by 1100mm. |
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| Q: What is the tolerance control of your molded part? |
| A.: Our best is at within 20 microns(0.02mm). |
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| Q. What is your company’s strength? |
| A.: As a one stop solution, we provide faster design to market timing. Our team learns from one another easily as we are under one roof, hence not repeating mistakes in design, tool up, planning, production…etc |
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| Q.: What is your current capacity? |
| A.: We control plan our capacity at maximum of 80% but the remaining 20% is always use to churn out urgent order for our customer in need. |
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| Q.: How much do you invest in human resource and equipment investment? |
| A.: We reinvest 20% to 30% of our annual profit. |
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| Q.: Do you provide R&D services? |
| A.: Yes, we would if it is within our means. |
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| Q.: How do you implement your Quality system? |
| A.: We do Study of Process Capability, Quality In-Process, Incoming Quality Control, Outgoing QC and if needed Design of Experiment to determine through analysis of statistics. We believe Quality is to be produced, not inspected. |
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| Q.: How is your Customer satisfaction feedback? |
| A.: We have customers whom averages grade us to be 85% satisfactory or better. |
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| Q.: What is you rejection rate? |
| A.: Our injection molding production rejection rate is around 3% whereas the goods delivered to customer is around 0.008% to 0.003% |
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